# Availability

What happens if a car isn’t available for when I requested?

We do our best to have a car ready whenever you book, but availability isn’t guaranteed for last-minute requests. To maximize your chances, book **at least 24 hours in advance** (48 hours for federal holidays).

If a car isn’t available, you can use an alternative like a carshare, rental, or rideshare. We’ll reimburse you up to **$100/day** for the car, insurance, and transport to/from pickup, plus give you **1 day of credit, 60 miles of insurance, and delivery credits**. Send your receipts to **support@upshiftcars.com**

What happens if a car for a confirmed booking isn’t available?

While we work hard to honor confirmed bookings, rare situations (like another member running late or an accident) can prevent a car from being ready.

If this happens, you have two options:

1. **Alternative transportation:** We’ll cover a carshare, rental, or rideshare (up to **$100/day**) and give you **1 day of credit, 60 miles of insurance, and delivery credits**.

2. **Cancel your booking:** Receive a refund for any credits or additional days.

Send receipts to **support@upshiftcars.com**