How it works

How do I start my trip?

Book anytime on our app or at go.upshiftcars.com. We’ll deliver your car to your home by default. You can also request any other address in our service zone.

How is Upshift different from other services?

Upshift is like owning a car, but better. You always get the same well-equipped hybrid, clean and fueled, delivered to your door. We handle storage outside of your booking periods, insurance, cleaning, and maintenance.

Can I return an Upshift car to a different location than where it was delivered?

Yes! You can start or end your trip anywhere in our San Francisco service zone.

Where is the service available?

We currently serve most SF neighborhoods and plan to expand soon.

How do I deal with parking?

Park legally during your booking. At the end of your trip, leave the car in a legal spot where it can stay at least 2 hours (or until 9am if returning after 4pm).

What about gas?

Our Toyota Corolla hybrids get 50 MPG. We refuel for you and charge exactly what we paid — no markup.

How do tolls work?

All cars have FasTrak and our plates are registered for tolls. We bill you for tolls after your trip. Don’t bring your own transponder — it could double-charge you.

How does insurance work?

Your membership includes insurance — choose a monthly package (250, 500, or 750 miles) with 1-month rollover.

To join, you’ll need to:

• Be 25 or older

• Have a valid driver’s license (US or international)

• Have 2+ years of safe driving history

You’re responsible for the car from the moment you get it until we pick it up. Want to share with someone else? Add an approved secondary driver for $49/month.

For full details, see the Insurance tab and Membership Agreement.

Can I join Upshift with a driver’s license from another country?

Yes. You’ll sign a digital affidavit confirming you meet our driving record requirements and accept our membership agreement, and you’ll need a US phone number.

Who pays for tickets?

You’re responsible for tickets, parking, and tolls during your booking and for 2 hours after (or until 9am if returned after 4pm). Illegal parking? You’re responsible until we retrieve the car. A $15 processing fee applies.

Do you have GPS devices, snow chains, bike racks, surfboard racks, child seats, or ski racks?

• Phone chargers (iOS + Android) included
• Apple CarPlay / Android Auto
• Dog cover: available by request
• Snow chains: $25/booking
• Surfboard rack: available by request
• Bike/surfboard space: 1 bike fits in a Corolla (may need to remove front wheel)
• Child seats: not provided, but required by law — you must install and use your own
• If you use racks/chains/seats, you’re responsible for any damage

Can I take my dog? How about my gerbil?

Yes — but pets must be in carriers or on a seat cover to avoid extra cleaning fees. (And sorry, no gerbils running loose!).