Membership - Upshift
Membership
How do I become a member?
Create your personalized plan here
- Accounts are usually processed instantly, but first-time bookings may take a few hours for driving record review (8 AM–4 PM daily).
- Activate your plan by paying the $199 start fee and choose a start date. We recommend starting at least 24 hours before your first trip.
- If you live outside San Francisco, let us know where you’d like us to expand.
How do membership plans work?
- Upshift offers fractional car subscriptions for people who drive 1–3 days/week (3,000–9,000 miles/year).
- Choose 4, 8, or 12 days/month — use them any days you like. Unused days roll over 1 month. Extra days available as needed.
- Plans include insurance (250, 500, or 750 miles/month) or pay-per-mile. Unused miles roll over 1 month.
- Delivery included with each booking, or pick up at our SF garage (1101 Sutter St.).
- Cancel anytime with 30 days notice. No minimum commitment.
How do I keep my membership active?
- Be a member of Upshift in good standing.
- Do not use the vehicle for a purpose prohibited by the Upshift Membership Agreement.
- Drive in accordance with all highway and other applicable laws and regulations.
- Have a valid driver’s license (either US or foreign).
- Report to us any moving violation that you have incurred since becoming a member.
- Continue to meet the Driving Record Requirements in the Upshift Membership Agreement.
- Never drive under the influence of alcohol or drugs that may adversely affect your ability to operate the vehicle, or do anything that would impair your ability to use the vehicle.
How does rollover work?
Unused days and miles roll over 1 month. Current month’s days/miles are used first. Rollover expires if not used in the following month.
Can I pause my membership?
- Yes, for $49/month. Days and miles in your account are retained.
- Minimum pause: 2 months. No new start fee when reactivating. Skip the waitlist if there is one.
- Days and miles rollover for 1 month for shorter periods of inactivity.
How do I cancel my membership?
- Email support@upshiftcars.com
- Unused days expire; no refunds for partial months.
- Reactivate within 12 months with no new start fee; after 1 year, a new start fee applies.
- Start fee is refunded if cancelled within 30 days of activation.
What is the start fee?
- One-time $199 fee to cover vehicle setup, delivery, registration, etc.
- 30-day satisfaction guarantee: if you cancel in the first 30 days, we’ll refund your start fee.
How does insurance work?
- All plans include our custom mileage-based insurance (250, 500, 750 miles/month).
- Unused miles roll over 1 month. Extra mileage is $0.45/mile.
- Details: Insurance and Membership Agreement
- We do not offer the ability to decline our insurance coverage to ensure there are no gaps in coverage.
Do you offer plans with more days or miles per month?
- Plans are optimized for 1–3 days/week, 3,000–9,000 miles/year.
- Extra days: $59–$79/day depending on plan.
- Extra miles: $0.45/mile.
Can I change my plan once I start?
- Yes! After your first month, upgrades/downgrades require a 3-month minimum. Changes take effect next billing cycle.
- Mid-cycle upgrades available; downgrades take effect next cycle.
Do you offer a discounted midweek plan?
- Yes! Discounted for Mon–Fri drivers (1–3 days/week).
- Bookings start after 6 AM Mon and before 8 AM Fri. Holidays/weekends: $19/day extra for midweek plans.
What if I need more days in a given month?
Additional days beyond your credits are $49, $59, or 69 per day, depending on your plan (the bigger the plan, the lower the extra day rate).